Good questions are welcome
What families usually want to know.
If your question is personal to an order, our support team can help without exposing private story or photo details.
How many photographs do I need?
At least two clear photographs per human, including one front-facing portrait. Three to five is best. One clear photograph is sufficient for a pet.
Will the photos be public?
No. Customer media is private by default, stored behind access controls, and never published automatically.
When does the delivery clock begin?
Only after payment, media, moderation, character approval, interview, outline approval, consent, and all required inputs are complete.
Are revisions included?
Three small revision requests are included when submitted within fourteen days of delivery.
Can I request a famous character or artist’s style?
No. We create original visual worlds and do not imitate protected franchises or a living artist’s signature style.
Can the recipient be a child?
Yes, but the purchaser must be an adult and must be the parent or guardian or have the parent or guardian’s permission for every depicted minor.